Returns & Exchanges
At Orient Electric, we stand behind the quality of our home appliances and lighting solutions. If you are not completely satisfied with your purchase, you can initiate a return within 10 days of delivery for a full refund or replacement.
Initiate Request
Log in to your account and navigate to 'My Orders' to select the item you wish to return and state the reason for the request.
Quality Inspection
Ensure the product is in its original packaging with all accessories and warranty cards intact for our verification team.
Reverse Pickup
Once approved, our logistics partner will schedule a convenient pickup from your doorstep within 48 to 72 hours.
Refund Processing
After the item reaches our warehouse and passes quality checks, your refund will be credited to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing