Frequently Asked Questions
Everything you need to know about our premium home appliances and services.
What is the standard delivery timeline for my order?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days.
How do I claim a warranty for my Orient Electric product?
You can register your product on our website or contact our customer care at 1800-103-7574. Please keep your invoice handy to facilitate a smooth claim process.
What is your return policy for home appliances?
We offer a 7-day return policy for products that are received in a damaged condition or have manufacturing defects. The item must be unused and in its original packaging.
Do you provide installation services for fans and air coolers?
Yes, professional installation services are available for select product categories. You can book an installation request via our mobile app or service helpline.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
Are authentic spare parts available for purchase?
Yes, we provide genuine spare parts through our authorized service centers nationwide to ensure the longevity and performance of your appliances.